Frequently Asked Questions

Yes, you can place your order online and pick it up at our store. Select the 'Pick up at store' option at checkout, and we'll notify you as soon as your order is ready for collection. Or, you can also place your order via email or by calling us, and then come by our store to pick it up.

Email for ordering: service@lierre.ca

Telephone for ordering: 450-973-2999

Pick up location: 2190 Le Corbusier, Laval, QC, H7S2C9

You can cancel your order before it is shipped out. You can call us 1-450-973-2999 or email us: service@lierre.ca

If the order has been shipped out, it can NOT be cancelled. But you can return it to us when you receive it.

Please be advised that return orders in this case will be applied shipping charge.

If the order is paid shipment, the shipment is non-refundable.

Please refer to our Shipping and Return Policy for details

Please contact us as early as you can when you find out you have left the wrong address.
If your order is still in process, we can change the shipping address free of charge. Unfortunately, if your order has been shipped out, a change of address will be processed by the carrier company. An extra charge will be added to your bill (charged by the carrier company).
If the order is returned to us by the carrier company due to the incorrect address, a return shipping charge will be added to your bill.