Shipping policy


Shipping

Shipping Within Canada

Lierre currently ships online orders within Canada. Shipping rates are automatically calculated at checkout based on your location and order.

We ship with Canada Post and Purolator and reserve the right to select the appropriate carrier for your order.

Lierre offers free shipping over $179

We offer free shipping on orders over $179 before tax within Canada, subject to the shipping exceptions listed below.

Shipping Exceptions:

Remote Areas

Shipping to certain remote or difficult-to-serve areas may result in significantly higher carrier costs. For the purpose of our shipping policy, these areas are identified based on the shipping rates calculated by the carrier, rather than solely by geographic location. These rates are set by the carrier and are not determined by Lierre.
Orders shipped to these areas may be subject to an additional shipping fee, regardless of order value.


Remote Area Shipping Fee: Starting from $20


If the actual carrier shipping cost exceeds 30% of the order value, a calculated shipping fee may apply instead of the flat rate.

If an additional shipping fee applies to your order, our customer service team will contact you before shipment.


Heavy & Oversized

As shipping is calculated by weight and size, certain products are not eligible for free shipping. Instead they will be charged either a calculated rate or a flat rate depending on the product.

The Flat Rates for Heavy & Oversized:

  • $36.00 
    • Massage chairs
    • Life-size Skeleton (180cm)
    • Disposable table sheets paper (box/pack)
    • Disposable table sheets Poly (box)
    • Examination paper rolls (box)
    • Utility cartsMassage stones set
  • $18.00
    • TDP lamps CQ36 and CQ29
    • Medical disinfectants 4L or 3.78L
    • Massage Oil, Gels Lotions 4L or 3.78L
    • Disposable Headrest covers 12pk
    • Saddle stool and pony stool


Excluded from Free Shipping & Flat-Rate Shipping
Massage tables are excluded from both free shipping and the flat rates listed above. Shipping costs for massage tables are calculated separately based on the delivery location and applicable shipping rate.

Processing & Delivery Times

In-stock orders are typically processed within 24–48 hours. Once shipped, delivery generally takes 1–10 business days, depending on your location in Canada.

  • Québec: 1–3 business days
  • Other provinces: 1–10 business days

Please note that delivery times are estimates and may be affected by circumstances beyond our control, such as severe weather, carrier delays, strikes, holidays, or other unforeseen disruptions.

Signature Upon Delivery

For an additional $3, customers may select Signature Upon Delivery at checkout.
With this option, the carrier will require a signature upon delivery rather than leaving the package unattended.
We highly recommend this option for customers who prefer additional security, especially in areas where package theft is more common.

Special U.S. Orders

We do not regularly ship to the United States. However, special or bulk U.S. orders may be considered on a case-by-case basis. Please contact our customer service team for more information.
Customers placing special U.S. orders are responsible for any applicable shipping costs, duties, taxes, customs fees, brokerage fees, and clearance charges.

Returned Shipments & Reshipping Fees

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to us by the carrier due to an incomplete or incorrect address, refusal of delivery, failure to collect the package, or any other customer-related delivery issue, the customer will be responsible for all return shipping charges incurred.

In most cases, the carrier's return shipping charge is equal to the original shipping cost paid to send the package. If the customer wishes to have the order reshipped, a new shipping charge will apply.

Orders cancelled after being returned to us are subject to a restocking fee of 15% of the purchase price or $15, whichever is greater. A refund will be issued for the returned products, less the applicable restocking fee. Original shipping charges and any return shipping fees are non-refundable.

By placing an order, the customer acknowledges and agrees to these terms.

Returns

Eligible products may be returned within 14 days of delivery. Items purchased on sale must be returned within 7 days of delivery.
To be eligible for a return, products must be unused, unopened, and in their original condition and packaging, with all applicable tags and seals intact. A Proof of purchase is required.
Opened or used products, final sale items, and products marked as non-returnable are not eligible for return.

Change of Mind or Incorrectly Ordered Items

If you ordered the wrong item or simply changed your mind, eligible products may be returned within the applicable return period, provided they meet the return conditions listed above.
These returns are subject to a 15% restocking fee or a minimum of $15, whichever is greater.
Original shipping charges are non-refundable.

Missing or Damaged Items

If an item from your order is missing or arrives damaged, please contact our customer service team at service@lierre.ca or +1 450-973-2999 within 72 hours of delivery.
Please provide your order number and, for damaged products, photos showing the product, damage, and packaging when applicable.
Claims submitted more than 72 hours after delivery may not be accepted.

Defective Products

If you receive a defective product, please contact our customer service team as soon as possible.
Once the issue has been reviewed and confirmed, we will provide return instructions when necessary. After receiving and inspecting the product, we may issue a replacement or refund, as applicable.

Products Returnable Only If Unopened.

For health, hygiene, and safety reasons, the following products are non-returnable and non-refundable once opened or once the original seal has been broken:

  • Acupuncture needles
  • Massage lotions, oils, gels, and creams
  • Massage table sheets, covers, linens, and bolster covers
  • Essential oils and skincare products
  • TDP lamps, stimulators, and other therapeutic equipment
  • Herbal and medicinal products
  • Vitamins and teas
  • Personal protective equipment (PPE)

If these products are unopened, unused, and in their original sealed packaging, they may be eligible for return within the applicable return period.

Non-Returnable & Non-Exchangeable Items

The following products are final sale and cannot be returned or exchanged:

  • Books, magazines, CDs, DVDs, and charts
  • Gift cards
  • Final sale and liquidation items
  • Products specifically marked as non-returnable

Return Options

Eligible returns can be made by mail or in person at our warehouse.

Return by Mail

Lierre  will provide a prepaid return shipping label when:

  • A defective product requires a return
  • An incorrect product was shipped due to an error on our part

For all other eligible returns, customers are responsible for return shipping costs.
Original shipping charges and return shipping costs are non-refundable unless the return is due to an error by Lierre.

Return In Store

If you are nearby, you may return eligible products in person at our store instead of shipping them back. There is no return shipping charge for products returned in person.
The same return eligibility requirements, return periods, and applicable restocking fees apply to in-store returns.
Please receive return authorization before mailing or bringing your return to our store.

How to Request a Return

Before returning a product, please contact our customer service team at service@lierre.ca and provide:

  • Your order number
  • The item(s) you would like to return
  • The reason for the return
  • Whether you would like to return the item by mail or in store

Our customer service team will review your request and provide the appropriate return instructions.