- Shipping / Return
TaiYi TCM pure moxa rolls are made from Ai Ye (dried mugwort) that has a moisture content of less than 13%. The rolls will burn evenly and slowly, providing gentle warm heating. They are used to heat acupuncture needles, as well as for indirect moxa heat treatment.
Each roll is .71" x 7.87" (20 x 200 mm)
Net weight is 23g per roll
Burning time of each is about one hour.
Packaged as 10 rolls per box
The rolls are tightly wrapped in a finely textured paper that burns at the same rate as the mugwort, making them easy to manipulate.
Free shipping on all orders over $69.00 (before tax) in Canada, some exclusions apply.(See details*)
Processing and delivery time
Orders are processed within 24 to 48 hours when products are in stock. Delivery time will take 1- 7 business days depending on your location in Canada.
We accept returns of unopened products up to 30 days after the date of purchase. Used products, or any items marked as non-refundable/Final sale are not within our return guidelines.
For public health safe purposes we cannot accept any returns from products in the following categories due to hygiene reasons except products are defective.
- Disposable table sheets
- Items which have been assembled or modified
- Herbal, books, charts and videos and medicine products
- If a product is returned for a reason other than defects, only the cost of the purchase is refundable. The shipping costs are non-refundable.
Cancellation of orders
When you want to cancel an order, you can call or email us. We encourage you to call us directly to avoid any delay. If your order has been shipped out, it can no longer be cancelled.
To make a return request, please call 450-973-2999 or email us email@example.com with your order ID. Please advise us items you want to return and our representative will reach soon
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